Question 1

Does LEO answer every call?

Accepted Answer

LEO can answer every leasing call from the first ring, or only step in when your team is unavailable. You can use it for full-time coverage, missed and overflow calls, after-hours calls, weekends, holidays, or a schedule you choose.

Question 2

Will LEO replace my leasing team?

Accepted Answer

No. LEO supports brokers and leasing teams by handling repetitive front-end communication, lead capture, brochure requests, and scheduling. The broker remains responsible for relationships, negotiations, approvals, representations, and closing the transaction.

Question 3

Can I review and control the information LEO uses?

Accepted Answer

Yes. LEO uses property information, brochures, pricing, availability, and instructions approved by the brokerage, property manager, or owner. Your team controls what information LEO is authorized to provide.

Question 4

What happens when LEO does not know the answer?

Accepted Answer

LEO does not guess. It records the question, collects the prospect’s contact information, and alerts the broker so the inquiry can be answered accurately.

Question 5

Can LEO support multiple properties?

Accepted Answer

Yes. LEO keeps each property’s availability, pricing, brochure, features, and instructions separate. It can support one property, a broker’s complete portfolio, or an entire commercial leasing team.

Question 6

Can LEO transfer an important caller to me?

Accepted Answer

Yes, when call transfer is included in the setup. LEO can follow approved transfer rules for urgent, qualified, or priority inquiries while still recording the caller’s information and property of interest.

Question 7

Can LEO schedule directly into my calendar?

Accepted Answer

Yes. LEO can offer approved appointment times and schedule property tours directly into your connected calendar. The appointment can include the prospect’s contact information, property of interest, and relevant notes.

Question 8

Can LEO send property brochures?

Accepted Answer

Yes. LEO can send the correct property brochure by email and, when messaging is enabled, by text message. Each brochure is connected to the correct listing.

Question 9

Can I continue using my current phone number?

Accepted Answer

Yes, depending on the setup. Calls can be forwarded or routed to LEO, or LEO can use a dedicated listing or portfolio phone number.

Question 10

Where are the leads and call details stored?

Accepted Answer

LEO records the contact, property of interest, call summary, transcript, brochure request, appointment, notes, and follow-up activity in one CRM. Brokers can review and manage the information from a computer or mobile app.

Question 11

How long does implementation take?

Accepted Answer

A standard implementation can typically be completed within 3 to 7 business days after receiving the approved property information, brochures, calendar details, and call-handling preferences. Larger portfolios or custom integrations may require additional time.

Question 12

Can property information be updated?

Accepted Answer

Yes. Availability, asking rates, brochures, property features, and broker instructions can be updated as listings change. LEO should always use the latest broker-approved information.

Question 13

Does LEO integrate with my website?

Accepted Answer

Yes. LEO can work with your current website through clickable call buttons, website chat, inquiry forms, brochure delivery, and tour scheduling. A new website is optional.

Everything Brokers Want to Know About LEO

See LEO Work Across Your Listings.